Privacy Policy
Effective date: April 8, 2025 · Last updated: December 10, 2025 Vortex Hagon ("Vortex Hagon," "we," "us," or "our") is a division of Aries Home & Office Service Inc., an Ontario corporation with its principal place of business in Mississauga, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit vortexhagon.com (the "Site") or use our lead generation, AI receptionist, CRM, and business automation services (collectively, the "Services"). We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Ontario's privacy laws.
What information we collect
Information you provide directly: • Name, business name, email address, phone number, and mailing address • Trade or service category, service area, and business details • Payment information (processed by Stripe; we do not store full card numbers on our servers) • Communications you send to us (emails, contact form submissions, support requests) • Information you provide when signing up for a subscription plan Information collected automatically: • IP address, browser type, device type, operating system • Pages visited, time spent on pages, referring URL • Cookies and similar tracking technologies Information from third parties: • Lead data from public business listings, advertising platforms, and partner networks • Call and message logs from our AI receptionist and telephony providers • Customer relationship data from CRM integrations you authorize How We Use Your Information We use personal information to: • Deliver the Services you've subscribed to, including lead delivery, AI receptionist functions, and CRM access • Process payments and manage your subscription • Communicate with you about your account, support requests, service updates, and billing • Improve and personalize the Services • Send marketing communications about Vortex Hagon and Aries Home & Office Service (you may opt out at any time) • Comply with legal obligations and enforce our Terms of Service • Detect, prevent, and respond to fraud, security incidents, and abuse Legal Basis for Processing We process personal information based on: • Consent — when you sign up, contact us, or opt in to marketing • Contract performance — to deliver the Services you've purchased • Legitimate interests — to operate, secure, and improve our business • Legal obligation — to comply with Canadian tax, accounting, and privacy law
How we share your information
We do not sell your personal information. We share it only in these limited circumstances: • Service providers — payment processors (Stripe), telephony and AI providers, hosting providers (Vercel), CRM platforms, email delivery services, and analytics providers, all under contracts that require them to protect your data • Aries Home & Office Service Inc. — our parent company, for shared operations, billing, and customer support • Legal compliance — when required by law, court order, subpoena, or to protect our legal rights • Business transfers — if Vortex Hagon or Aries is acquired, merged, or sold, your information may transfer to the new owner under the same privacy commitments • With your consent — any other sharing requires your explicit permission International Data Transfers Some of our service providers operate outside Canada, including in the United States. When we transfer your data internationally, we ensure comparable levels of protection through contractual safeguards. By using the Services, you consent to your information being processed in countries where our service providers operate. Data Retention We keep your personal information only as long as necessary to provide the Services and meet legal, accounting, and reporting obligations: • Active customer data — for the duration of your subscription • Billing and tax records — seven (7) years, as required by the Canada Revenue Agency • Marketing data — until you unsubscribe or request deletion • Inactive accounts — deleted or anonymized within 24 months of last activity
Cookies, tracking, and your privacy rights
Cookies and Tracking We use cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but some Site features may not work properly. We use: • Essential cookies — required for the Site to function • Analytics cookies — Google Analytics or similar, to understand how visitors use the Site • Marketing cookies — to measure ad performance (only if you've consented) Your Privacy Rights Under PIPEDA and applicable Canadian privacy law, you have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Withdraw consent for processing (subject to legal and contractual restrictions) • Request deletion of your information when it's no longer needed • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe we've mishandled your data To exercise any of these rights, contact us at the address in the Contact section below. We'll respond within 30 days.
Data security and children's privacy
Data Security We use industry-standard safeguards to protect your information, including encryption in transit (TLS), secure cloud hosting, access controls, and regular security reviews. No system is 100% secure — if we ever discover a breach affecting your data, we'll notify you and the relevant authorities as required by law. Children's Privacy The Services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we'll delete it.
Changes to this policy and how to contact us
Changes to This Policy We may update this Privacy Policy from time to time. When we make material changes, we'll post the new policy on this page, update the "Last updated" date, and notify active subscribers by email. Continued use of the Services after changes take effect means you accept the updated policy. Contact Us For privacy questions, requests, or complaints: Vortex Hagon (a division of Aries Home & Office Service Inc.) Attn: Privacy Officer — Michael Eboka Mississauga, Ontario, Canada Email: info@arieshomeservices.com Phone: 437-246-6669 If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or priv.gc.ca.